Expert non-clinical training for healthcare managers and teams.

Really appreciated the way the session was ran - could tell the trainer knew a lot about the topic and was able to share a lot of experiences of things she learnt along the way. Gave me a lot of insight on ways I can better support my team especially regarding managing absence and increasing motivation for the team.

HR Skills for Line Managers

December 2023

The trainer was very knowledgeable and put everyone at ease straight away. She delivered the course in a very relaxed manner and was happy to answer questions.

Pain-Free Appraisals

December 2023

Pitched perfectly, trainer was adaptable and sharing as a group was really helpful.

HR Skills for Line Managers

December 2023

I like the different examples of models that I can then apply in my working environment.

Managing for the First Time

November 2023

The interaction with other team members who worked at different surgeries was really useful. We were able to bounce off ideas and compare.

Telephone Triage

November 2023

I took away a lot of information and I found the session very interesting, especially the wording for a triage call.

Telephone Triage

November 2023

It was interesting to interact with other receptionists from other surgeries because sometimes a new easier more proactive approach can be used at our own surgery.

Telephone Triage

November 2023

It is always good to have a refresher course regarding interaction with patients as there are always new guidelines/changes in the way surgeries are run or what they offer. It is important to relook at how we can provide the services that will benefit the patients. I really enjoyed the session and gained a lot from it. Thank you.

Patients Behaving Bady

November 2023

I found this session informative and helpful. I learned a huge amount and will come away feeling more confident in my role as a manager.

HR Skills for Line Managers

October 2023

This webinar was totally not what I was expecting! I thought we would be looking at didact ways of how to handle patients, instead we looked at why patients behave badly and emotional intelligence. It was a great session which I really enjoyed and gained a lot from. Thank you.

Patients Behaving Bady

September 2023

I found the trainer herself very engaging, she was happy to repeat anything not understood but give clear objectives for each task. I found the training most useful and the breakout room tasks very helpful.

Managing for the First Time

September 2023

The trainer was very interactive, she included everyone and addressed us all personally. The information was great and it was helpful to hear other peoples' experiences too.

Pain-Free Appraisals

September 2023

I loved how interactive it was. Meeting new people and being able to gain ideas from them.

Managing for the First Time

September 2023

The facilitator was fab! I was made to feel at ease when participating which is not always easy for me to do.

Delegate, 'Managing for the First Time' Workshop.

May 2022

A big thank you to the trainer for their insightful knowledge and for facilitating a workshop which enabled me to engage with others and share experiences whilst remaining in my own comfort zone.

Delegate, 'Managing for the First Time' Workshop.

May 2022

A very informative session. Helps you look at the bigger picture when dealing with conflict.

Delegate, 'Conflict, Positive Outcomes & Challenging Conversations' Workshop.

May 2022

Interactive and thought provoking.

Delegate, 'Conflict, Positive Outcomes & Challenging Conversations' Workshop.

March 2022

Clear, precise, and easy to follow with a style of delivery which facilitated interaction within the group.

Delegate, 'Painfree Appraisals' Workshop.

June 2022

I was made to feel comfortable and it was nice to meet other members of GP practices which enabled us to have an open discussion on different methods of dealing with patients.

Delegate, 'Telephone Triage' Workshop.

March 2022

The level of the training was very good, and the breakout sessions were helpful.

Delegate, 'Minute Taking' Workshop.

March 2022

Ian was engaging, knowledgeable and well prepared. Even with some technical challenges this didn’t feel like we received any less of the training.

Delegate

2022

The training days are a wonderful way to refresh and share information.

Delegate, 'Managing Conflict' Workshop.

November 2022