| Date | Course | Length | Time | Location | Max. Group Size | ||
|---|---|---|---|---|---|---|---|
| May 2024 | |||||||
| 8th May | Patients Behaving Badly – How to Manage them Effectively | 3.5 hours | 9:30 am - 1:00 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 15th May | HR Brief Bites 1: Having courageous (difficult) conversations with your staff | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 15th May | HR Skills for Line Managers | One day | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 22nd May | HR Brief Bites 2: Managing probationary periods effectively | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| June 2024 | |||||||
| 4th Jun | HR Brief Bites 3: Understanding, managing and calculating annual leave entitlements | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 5th Jun | Becoming a Leader | One day | 9:30 am - 4:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 12 | View course | Book this course |
| 11th Jun | Managing For The First Time Day One | 2 days (or four half-days) | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 12th Jun | Managing For The First Time Day Two | 2 days (or four half-days) | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 12th Jun | Giving Great Customer Care Over the Phone | 3.5 hours | 9:30 pm - 1:00 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 13th Jun | HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 18th Jun | HR Brief Bites 5: Managing absence: from informal steps to dismissal | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 19th Jun | Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices) Workshop 1: Compassionate communication skills for triage and signposting for frontline staff | 3.5 hours per workshop | 9:30 am - 1:00 pm | Online using Zoom (all participants need access to a laptop or PC) | 14 | View course | Book this course |
| 20th Jun | HR Skills for Line Managers | One day | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 26th Jun | HR Brief Bites 6: Managing employees with mental health concerns | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 26th Jun | Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices) Workshop 2: First line of care: Effective triage in general practice for front-line staff | 3.5 hours per workshop | 9:30 am - 1:00 pm | Online using Zoom (all participants need access to a laptop or PC) | 14 | View course | Book this course |
| July 2024 | |||||||
| 2nd Jul | HR Brief Bites 7: Managing grievances effectively | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 3rd Jul | Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices) Workshop 3: Roadmap to care - Unlocking the potential of effective signposting for front-line staff | 3.5 hours per workshop | 9:30 am - 1:00 pm | Online using Zoom (all participants need access to a laptop or PC) | 14 | View course | Book this course |
| 3rd Jul | Managing For The First Time Session 1 | 2 days (or four half-days) | 9:30 am - 12:45 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 4th Jul | Managing For The First Time Session 2 | 2 days (or four half-days) | 9:30 am - 12:45 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 9th Jul | Managing For The First Time Session 3 | 2 days (or four half-days) | 9:30 am - 12:45 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 10th Jul | Managing For The First Time Session 4 | 2 days (or four half-days) | 9:30 am - 12:45 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 11th Jul | HR Skills for Line Managers | One day | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| September 2024 | |||||||
| 10th Sep | HR Skills for Line Managers | One day | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 12th Sep | Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices) Workshop 1: Compassionate communication skills for triage and signposting for frontline staff | 3.5 hours per workshop | 9:30 am - 1:00 pm | Online using Zoom (all participants need access to a laptop or PC) | 14 | View course | Book this course |
| 17th Sep | HR Brief Bites 1: Having courageous (difficult) conversations with your staff | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 25th Sep | HR Brief Bites 2: Managing probationary periods effectively | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 26th Sep | Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices) Workshop 2: First line of care: Effective triage in general practice for front-line staff | 3.5 hours per workshop | 9:30 am - 1:00 pm | Online using Zoom (all participants need access to a laptop or PC) | 14 | View course | Book this course |
| October 2024 | |||||||
| 3rd Oct | HR Brief Bites 3: Understanding, managing and calculating annual leave entitlements | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 9th Oct | HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 15th Oct | HR Brief Bites 5: Managing absence: from informal steps to dismissal | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 17th Oct | Becoming a Leader | One day | 9:30 am - 4:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 12 | View course | Book this course |
| 17th Oct | Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices) Workshop 3: Roadmap to care - Unlocking the potential of effective signposting for front-line staff: 17 October (09:30 - 13:00) | 3.5 hours per workshop | 9:30 am - 1:00 pm | Online using Zoom (all participants need access to a laptop or PC) | 14 | View course | Book this course |
| 24th Oct | HR Brief Bites 6: Managing employees with mental health concerns | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| November 2024 | |||||||
| 5th Nov | HR Brief Bites 7: Managing grievances effectively | 1.5 hours | 12:00 pm - 1:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 16 | View course | Book this course |
| 6th Nov | HR Skills for Line Managers | One day | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| January 2025 | |||||||
| 16th Jan | HR Skills for Line Managers | One day | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| February 2025 | |||||||
| 5th Feb | Pain-Free Appraisals | 3 hours | 10:00 am - 1:00 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| March 2025 | |||||||
| 6th Mar | Pain-Free Appraisals | 3 hours | 10:00 am - 1:00 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 12th Mar | HR Skills for Line Managers | One day | 9:30 am - 4:30 pm | In-house, or online using Zoom. | 12 | View course | Book this course |
| 26th Mar | Becoming a Leader | One day | 9:30 am - 4:30 pm | Online using Zoom (all participants need access to a laptop or PC) | 12 | View course | Book this course |