Training Courses

A full range of non-clinical training for healthcare managers and teams.

The right non-clinical training can have a real impact on a surgery’s performance, staff wellbeing and overall atmosphere. Delivered by experienced professionals, our courses quickly develop understanding and skills in key non-clinical areas, giving you plenty of practical tools and ideas to apply in the workplace.

There are two workshop options:

  • In-house. We deliver the workshop in person at your venue. Training can be delivered to multiple teams or surgeries, and course content and approach can be adjusted to your requirements.
  • Online. Using Zoom or an alternative, workshops are delivered as tutor-facilitated interactive video sessions. This option is ideal when managing infection risk is a priority.

Equipping your staff with the skills they need starts here – select your courses of interest via our enquiry form, or call us on 0785 2268236.

Start your training journey Meet our consultants

Management Skills Workshops

Becoming a Leader
Becoming a Leader
Designed for anyone that's new to leadership or in need of a fresh perspective, this course explores the fundamentals of good personal, team, and task leadership.
Managing For The First Time
Managing For The First Time
Managing for the first time can be a daunting prospect! Our two-day workshop is specifically designed to support first time managers, by providing a comprehensive introduction to management, and demystifying the management role. Delegates will gain concrete tools and techniques which they can take back to their own practice.
Pain-Free Appraisals
Pain-Free Appraisals
Is the dreaded appraisal review coming around again? This workshop aims to take the fear and hard work away and make all appraisals a positive and developmental experience. The course explores ways of ensuring positive appraisals that raise performance for all, including staff who are currently underperforming.
Team Building
Team Building
Like any organisation, a practice works better when everyone's pulling in the same direction. This workshop aims to make your practice team happier, more effective and cohesive. Our use of the MBTI (Myer-Briggs Type Indicator) tool helps practice team members gain insights into each other's perspectives, offering new ways of thinking about individual strengths, and more productive ways of working together.
Communicating Assertively With Colleagues and Your Boss
Communicating Assertively With Colleagues and Your Boss
Becoming strong and effective communicators can be personally empowering and benefit your practice and team. In this workshop we’ll look at why assertiveness is important and explore strategies you can use to build your confidence.
Influencing Senior Managers and Colleagues to Help You Achieve
Influencing Senior Managers and Colleagues to Help You Achieve
Influencing upwards can be tricky because of the power differences and authority in the organisation. This workshop looks at developing your own influencing style that’s appropriate for your personality and individual work situation.
Getting the Most From Your Staff Through Coaching
Getting the Most From Your Staff Through Coaching
Developing your coaching skills workshop can greatly benefit you as a line manager by enhancing your ability to support and develop your team. In this course, you'll learn effective techniques to provide constructive feedback, set clear goals, and foster a positive work environment. These skills can lead to improved team performance and higher employee satisfaction.
Managing Challenging Staffing Situations
Managing Challenging Staffing Situations
The aim of this workshop is to equip managers with the knowledge, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter.

HR Skills Workshops

HR Skills for Line Managers
HR Skills for Line Managers
All managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills.
Navigating the Employment Maze: An Employment Law Workshop for GP Surgeries
Navigating the Employment Maze: An Employment Law Workshop for GP Surgeries
This 2.5-hour workshop offers an in-depth guide to managing your workforce effectively, while staying compliant with legal regulations. All stages of the employment journey are covered, from onboarding through to exit.
Managing Absence in the Workplace
Managing Absence in the Workplace
Staff absences within a medical environment can result in huge disruption to patient care, routines, and staff workload. This training provides participants with best-practice guidance on short- and long-term absence, including the legal framework, and a set of practical tools to take away for their own practice.
Recruiting Effectively for Your Practice
Recruiting Effectively for Your Practice
Hiring the right people is crucial for a GP practice to provide great patient care and run smoothly. This workshop will give you everything you need to know to recruit effectively for your practice.

HR Brief Bites

HR Brief Bites 1: Having courageous (difficult) conversations with your staff
HR Brief Bites 1: Having courageous (difficult) conversations with your staff
Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager?
HR Brief Bites 2: Managing probationary periods effectively
HR Brief Bites 2: Managing probationary periods effectively
Looking to manage probation periods more effectively?
HR Brief Bites 3: Understanding, managing and calculating annual leave entitlements
HR Brief Bites 3: Understanding, managing and calculating annual leave entitlements
Want to accurately calculate annual leave for different types of staff, including part-time and casual workers?
HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
Frustrated by underperforming team members and unsure how to turn it around effectively?
HR Brief Bites 5: Managing absence: from informal steps to dismissal
HR Brief Bites 5: Managing absence: from informal steps to dismissal
Do you feel equipped and confident to manage workplace absence?
HR Brief Bites 6: Managing employees with mental health concerns
HR Brief Bites 6: Managing employees with mental health concerns
Do you know how to recognize and appropriately respond to signs of mental health struggles in your team, balancing empathy with professional obligations?"
HR Brief Bites 7: Managing grievances effectively
HR Brief Bites 7: Managing grievances effectively
Ever felt uncertain about how to handle a team member's grievance while staying legally compliant?
HR Brief Bites 8: Using Agency Temps
HR Brief Bites 8: Using Agency Temps
Are you confident you know how and when to use agency staff? This brief workshop covers the essentials including the common pitfalls you need to avoid.
HR Brief Bites 9: Drafting Contracts of Employment
HR Brief Bites 9: Drafting Contracts of Employment
As an employer it’s crucial to get the details of contracts and written statements correct. This brief workshop will guide you through the whole process, from the formation of a contract to its termination.
HR Brief Bites 10: Effective Interviewing Skills for Recruitment
HR Brief Bites 10: Effective Interviewing Skills for Recruitment
Join our series of lunchtime workshops, specifically scheduled from 12 pm to 2.00 pm, to accommodate your busy workday.
HR Brief Bites 11: Keeping HR Records
HR Brief Bites 11: Keeping HR Records
When it comes to HR records, knowing what to keep and what to ditch can feel like a real headache. This brief workshop will keep you expert guidance on the legal position and practical suggestions on how to approach the task.
HR Brief Bites 12: Sexual Harassment
HR Brief Bites 12: Sexual Harassment
26th October 2024 is a key date, as employment law changes are coming into effect relating to sexual harassment at work. This brief course helps you to understand these changes and your responsibilities.

Line Manager Brief Bites

Line Manager Brief Bites 1: Making The Most Of Your Time
Line Manager Brief Bites 1: Making The Most Of Your Time
This workshop gives you space to reflect on how you are currently using your time and offers tools to support you in managing that never-ending to-do list.
Line Manager Brief Bites 2: Delegating Without Losing Control
Line Manager Brief Bites 2: Delegating Without Losing Control
Being able to delegate effectively is a key skill for managers. This short workshop will give you an overview of how to make delegation work successfully in your practice.
Line Manager Brief Bites 3: Tackling Imposter Syndrome
Line Manager Brief Bites 3: Tackling Imposter Syndrome
Do you ever feel like a fraud and not good enough for your management role? This short workshop explores imposter syndrome and offers tips and techniques to manage it.

Customer Care Workshops

Patients Behaving Badly – How to Manage them Effectively
Patients Behaving Badly – How to Manage them Effectively
Ever replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes in difficult situations. Techniques learned are immediately applicable to your workplace.
Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices)
Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices)
These workshops are essential for anyone who interacts with patients either over the phone, online or in person. By the end of the programme, participants will feel more confident to engage with patients.
Neurodiversity Awareness Training for Reception Teams
Neurodiversity Awareness Training for Reception Teams
Understanding neurodiverse patients is crucial for front-line reception staff in a GP surgery because what may appear as "bad behaviour" may result from neurodiverse traits. This course equips frontline staff with the knowledge, attitude and skills needed to effectively manage patients displaying neurodiverse behaviour, ensuring that everyone has more positive experience.
Giving Great Customer Care Over the Phone
Giving Great Customer Care Over the Phone
The telephone is often the primary form of contact for a practice, so great telephone skills are vital for all staff. This workshop helps delegates to sound and feel confident, professional and positive in their calls.
Telephone Triage (run in partnership with Network for Practices)
Telephone Triage (run in partnership with Network for Practices)
For any clinical practice, telephone training plays an important role in ensuring your patients’ safety, health, wellbeing and overall experience. This workshop offers telephone training for your non-clinical staff, equipping them with the knowledge and skills they need in non-clinical triage role.

Self-care workshops

Managing Your Stress and Mental Health
Managing Your Stress and Mental Health
Managing stress is important for our physical and mental health. This workshop provides practical guidance on stress management for those working within general practices.

Free Webinars

We do not have any free webinars planned at the moment.