Training Courses

A full range of non-clinical training for healthcare managers and teams.

The right non-clinical training can have a real impact on a surgery’s performance, staff wellbeing and overall atmosphere. Delivered by experienced professionals, our courses quickly develop understanding and skills in key non-clinical areas, giving you plenty of practical tools and ideas to apply in the workplace.

There are two workshop options:

  • In-house. We deliver the workshop in person at your venue. Training can be delivered to multiple teams or surgeries, and course content and approach can be adjusted to your requirements.
  • Online. Using Zoom or an alternative, workshops are delivered as tutor-facilitated interactive video sessions. This option is ideal when managing infection risk is a priority.

Equipping your staff with the skills they need starts here – select your courses of interest via our enquiry form, or call us on 07899 665506.

Start your training journey Meet our consultants

Customer care workshops

Patients Behaving Badly – How to Manage them Effectively
Patients Behaving Badly – How to Manage them Effectively
Ever replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes in difficult situations. Techniques learned are immediately applicable to your workplace.
Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices)
Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices)
These workshops are essential for anyone who interacts with patients either over the phone, online or in person. By the end of the programme, participants will feel more confident to engage with patients.
Neurodiversity Awareness Training for Reception Teams
Neurodiversity Awareness Training for Reception Teams
Understanding neurodiverse patients is crucial for front-line reception staff in a GP surgery because what may appear as "bad behaviour" may result from neurodiverse traits. This course equips frontline staff with the knowledge, attitude and skills needed to effectively manage patients displaying neurodiverse behaviour, ensuring that everyone has more positive experience.
Giving Great Customer Care Over the Phone
Giving Great Customer Care Over the Phone
The telephone is often the primary form of contact for a practice, so great telephone skills are vital for all staff. This workshop helps delegates to sound and feel confident, professional and positive in their calls.
Telephone Triage (run in partnership with Network for Practices)
Telephone Triage (run in partnership with Network for Practices)
For any clinical practice, telephone training plays an important role in ensuring your patients’ safety, health, wellbeing and overall experience. This workshop offers telephone training for your non-clinical staff, equipping them with the knowledge and skills they need in non-clinical triage role.

Management skills workshops

Becoming a Leader
Becoming a Leader
Designed for anyone that's new to leadership or in need of a fresh perspective, this course explores the fundamentals of good personal, team, and task leadership.
HR Skills for Line Managers
HR Skills for Line Managers
All managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers with essential HR knowledge and skills.
Managing For The First Time
Managing For The First Time
Managing for the first time can be a daunting prospect! Our two-day workshop is specifically designed to support first time managers, by providing a comprehensive introduction to management, and demystifying the management role. Delegates will gain concrete tools and techniques which they can take back to their own practice.
Navigating the Employment Maze: An Employment Law Workshop for GP Surgeries
Navigating the Employment Maze: An Employment Law Workshop for GP Surgeries
This 2.5-hour workshop offers an in-depth guide to managing your workforce effectively, while staying compliant with legal regulations. All stages of the employment journey are covered, from onboarding through to exit.
Pain-Free Appraisals
Pain-Free Appraisals
Is the dreaded appraisal review coming around again? This workshop aims to take the fear and hard work away and make all appraisals a positive and developmental experience. The course explores ways of ensuring positive appraisals that raise performance for all, including staff who are currently underperforming.
Team Building
Team Building
Like any organisation, a practice works better when everyone's pulling in the same direction. This workshop aims to make your practice team happier, more effective and cohesive. Our use of the MBTI (Myer-Briggs Type Indicator) tool helps practice team members gain insights into each other's perspectives, offering new ways of thinking about individual strengths, and more productive ways of working together.
Managing Absence in the Workplace
Managing Absence in the Workplace
Staff absences within a medical environment can result in huge disruption to patient care, routines, and staff workload. This training provides participants with best-practice guidance on short- and long-term absence, including the legal framework, and a set of practical tools to take away for their own practice.

Self-care workshops

Managing Your Stress and Mental Health
Managing Your Stress and Mental Health
Managing stress is important for our physical and mental health. This workshop provides practical guidance on stress management for those working within general practices.

Free Webinars

FP34 PPA Claims: Back to Basics
FP34 PPA Claims: Back to Basics
This free workshop will give you a step by step walk through the FP34 claims process with tips to ensure your practice is claiming all the monies it can!
Employment Law Updates – Free Workshops
Employment Law Updates – Free Workshops
This free workshop will cover key changes in employment law that are coming into force in 2024 and will directly impact managers and staff working in general practice.