Giving Great Customer Care Over the Phone

Aim

The aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism.

The workshop helps you brush up on your telephone answering skills. If you have ever wished you could think of the right words quickly and professionally whilst on the telephone, this course is for you.

You will also learn how positive language will help you to feel and sound more confident in the future.

Who should attend the workshop

• All staff

Learning outcomes

By the end of the workshop participants will know more about:

• How to create a professional impression on the phone
• Being clear and concise and getting the message across
• Taking control of the call, and taking responsibility

Workshop format

The format will be informal and participative – everyone has an important contribution to make to the discussions.

A typical workshop will cover:

• Management theory and research input from the trainer
• Learning from our shared experiences
• Small group work to discuss and share ideas

This workshop can be run in-house. Please email [email protected] and we will be pleased to chat to you.

If working online, all participants will need access to a laptop or PC. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.