Customer care workshops
Patients Behaving Badly – How to Manage them Effectively
Ever replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes in difficult situations. Techniques learned are immediately applicable to your workplace.
Care Navigation for Non-Clinical Staff (run in partnership with Network for Practices)
These workshops are essential for anyone who interacts with patients either over the phone, online or in person. By the end of the programme, participants will feel more confident to engage with patients.
Neurodiversity Awareness Training for Reception Teams
Understanding neurodiverse patients is crucial for front-line reception staff in a GP surgery because what may appear as "bad behaviour" may result from neurodiverse traits. This course equips frontline staff with the knowledge, attitude and skills needed to effectively manage patients displaying neurodiverse behaviour, ensuring that everyone has more positive experience.
Giving Great Customer Care Over the Phone
The telephone is often the primary form of contact for a practice, so great telephone skills are vital for all staff. This workshop helps delegates to sound and feel confident, professional and positive in their calls.
Telephone Triage (run in partnership with Network for Practices)
For any clinical practice, telephone training plays an important role in ensuring your patients’ safety, health, wellbeing and overall experience. This workshop offers telephone training for your non-clinical staff, equipping them with the knowledge and skills they need in non-clinical triage role.
