Neurodiversity Awareness Training for Reception Teams

Aim

This course has been designed to help your staff recognise and better respond to neurodiverse patients in a customer care setting.

Understanding neurodiverse patients is crucial for front-line reception staff in a GP surgery because what may appear as “bad behavior” could actually be a manifestation of sensory overload, communication difficulties, or other neurodiverse traits.

This course equips frontline staff with the knowledge, attitude and skills needed to effectively manage patients displaying neurodiverse behaviour, ensuring that everyone has more positive experience.

Who should attend the workshop

• All frontline staff

Learning outcomes

At the end of the workshop, participants will have a thorough understanding of:

• The main types of neurodiversity.
• How to recognise the signs of neurodiverse behaviour and how it can sometimes manifest in the external environment.
• How best to adapt communication styles to meet the needs of patients presenting with neurodiverse behaviour.
• The importance of self-care to prevent burnout and ensure the ability to provide a high-quality service.

Workshop format

The format will be informal and participative – everyone has an important contribution to make to the discussions.

A typical workshop will cover:

• Management theory and research input from the trainer
• Learning from our shared experiences
• Small group work to discuss and share ideas

Zoom joining instructions will be sent as part of the meeting invitations, unless the organisation prefers to use its own video conferencing facility.

Copies of the slides will be sent out after each workshop.