This course has been designed to help your staff recognise and better respond to neurodiverse patients in a customer care setting.
Understanding neurodiverse patients is crucial for front-line reception staff in a GP surgery because what may appear as “bad behavior” could actually be a manifestation of sensory overload, communication difficulties, or other neurodiverse traits.
This course equips frontline staff with the knowledge, attitude and skills needed to effectively manage patients displaying neurodiverse behaviour, ensuring that everyone has more positive experience.
At the end of the workshop, participants will have a thorough understanding of:
The format will be informal and participative – everyone has an important contribution to make to the discussions.
A typical workshop will cover:
Zoom joining instructions will be sent as part of the meeting invitations, unless the organisation prefers to use its own video conferencing facility.
Copies of the slides will be sent out after each workshop.